Why should I choose Türk Telekom WiFi?

Türk Telekom WiFi provides fast and reliable wireless internet service in 81 cities, at thousands of points where people stop by and spend time. With its widespread hotspots, Türk Telekom WiFi has the largest wireless internet network in Turkey. Türk Telekom provides each Türk Telekom internet subscriber with hundreds of Türk Telekom WiFi Bonus Minutes every month. Internet users who are not Türk Telekom subscribers can purchase Türk Telekom WiFi minutes via credit card at reasonable prices.

Is Türk Telekom WiFi reliable?

Türk Telekom WiFi provides its services in full accordance with the standards specified by relevant regulatory agencies.

Can I benefit from Türk Telekom WiFi abroad as well?

Thanks to the roaming agreement made with iPass, Türk Telekom also provides its subscribers with wireless internet service at very reasonable prices at hundreds of thousands of hotspots in 100 countries.

For more information regarding Türk Telekom WiFi Abroad, please click here.

What does service duration mean at Türk Telekom WiFi?

Türk Telekom WiFi is provided on a time basis. In other words, Türk Telekom WiFi service options consist of packages with different time alternatives. As soon as the time Türk Telekom WiFi is used exceeds the time assigned to the related package, Türk Telekom WiFi is terminated automatically.

I am a Türk Telekom internet Subscriber . Can I simultaneously use Türk Telekom WiFi out of home and the wireless internet connection at home ?

Türk Telekom WiFi is a totally separate service. It has no direct relation to the wireless internet service provided at your house.

I am a Türk Telekom DSL Subscriber. Does Türk Telekom WiFi continue to provide me with wireless internet service even if my bonus minutes are over? Will the extra minutes that I use be reflected on my DSL bill?

No! When your bonus minutes are over, the system will automatically cut your wireless internet connection. Türk Telekom WiFi wireless internet service will not be available unless you buy extra minutes.

I am a Türk Telekom internet subscriber. Will the size of downloads/uploads during my Türk Telekom WiFi usage affect my DSL quota at home?

No! The quota assigned to the internet service at your home is totally independent from your Türk Telekom WiFi usage .

Is there any quota limit on data usage ( upload/download) when I use Türk Telekom WiFi?

No! During your Türk Telekom WiFi usage, only minutes are counted. Data quantity is not a matter of concern at all. You can upload/ download as much as you wish as long as you have enough Türk Telekom WiFi minutes.

If I am not a Türk Telekom internet subscriber, how can I use Türk Telekom WiFi?

If you are not a Türk Telekom internet subscriber, you should click on the “Guest User” button on the welcoming page.You will then be forwarded to a new page, where you can select from Türk Telekom WiFi packages with different options and make a purchase via credit card.

I have a Türk Telekom WiFi scratch card. How can I receive my user name to start using Türk Telekom WiFi ?

First, visit the address provided on the back of the scratch card. Then, fill in the necessary fields and enter the pin number on the scratch card. Finally, you can have your user name and password sent to your cell phone via SMS.

How many Türk Telekom WiFi Extra packages can I buy?

You can purchase as many Türk Telekom WiFi Extra packages as you want.

I bought a Türk Telekom WiFi Extra package but I didn’t use it in the month of purchase. Will I still be charged for it?

Yes. When you buy Türk Telekom WiFi Extra package, you are charged for the service regardless of your using habits.

I bought iPass service on the last day of the month and used it on the first day of the following month. How will I be charged for it?

The service fee is valid from the beginning to the end of any month. In this case, the charge will be incurred for both months.

I bought iPass service in January and used it. In February I didn’t use it because I didn’t travel abroad. Afterwards, I used it again in March. For how many months will I be charged for the service?

Due to the fact that the service was used only in January and March, a charge will be incurred for these two months only. Because there was no usage in February, you will not be charged for that month.

Where can I connect to Türk Telekom WiFi?

Türk Telekom WiFi  provides wireless internet access at thousands of public locations from airports,marinas, boats & ferries to hotels,shopping malls, conference / expo centers, cafes, restaurants and more across Turkey. You can connect to wireless internet via Türk Telekom WiFi at several brandname destinations such as KFC, McDonald’s, Özsüt, Aslı Börek, Dominos Pizza, Little Ceaser’s Pizza as well as during intercity transportation by Varan, Ulusoy and Boss. Please click for the full list of Türk Telekom WiFi service points assorted by location.

What do I need to connect to Türk Telekom WiFi?

You can connect to Türk Telekom WiFi using laptops, palm PCs or WiFi compatible cell phones, IEEE802.11b/g and WiFi compatible PCs with WLAN card (In WiFi compatible PCs this card is not required).

Do I need any special software?

You don’t need any kind of special software to connect to Türk Telekom WiFi.

Can I use Türk Telekom WiFi for free when I subscribe for a Türk Telekom internet package?

When you subscriber for Türk Telekom internet, you can use Türk Telekom WiFi for free up to the special bonus minutes assigned to your package.

How can I find out my total bonus minutes?

Please click here to find out how many bonus minutes you have based on your Türk Telekom internet package.

If I am a Türk Telekom internet subscriber, how can I use Türk Telekom WiFi?

If you are a Türk Telekom internet subscriber, you should click on the “I am a Türk Telekom internet Subscriber” button on the welcoming page you reach when you type any web address on the browser (Internet Explorer, Firefox etc.) installed on your computer. You will then be forwarded to a new page, where you can enter your Türk Telekom DSL User Name and Password to start using Türk Telekom WiFi service.

You can use Türk Telekom WiFi service by creating a TekŞifre as well. A TekŞifre consists of an e-mail address and password combination that will be set by you. For detailed manuals please click here.

What is TekŞifre? How do I use it on Türk Telekom WiFi?

With a valid e-mail address you can use Türk Telekom WiFi service by creating a single user name and a password. Thanks to TekŞifre, you don’t need multiple user names and passwords to use various Türk Telekom services inclusing Türk Telekom WiFi. Following the directions regarding TekŞifre on the welcoming page, you can easily use

Türk Telekom WiFi Home Page does not show up. What should I do?

Make sure your PC’s WiFi capability is active and working, and Türk Telekom WiFi and/or other wireless networks are visible on your operating system. If the broadcast is received and Türk Telekom WiFi is active, make sure you have an IP address. Make sure that there is no problem with the WiFi connections under the operating system. For example, on windows operating system, there will be an ! icon on the WiFi symbol meaning that there is an error,if an IP address cannot be given.

I’ve gained access to Türk Telekom WiFi Home Page. How can I access to the internet?

You have to sign in on Türk Telekom WiFi home page in order to gain access to the internet. You can sign in with your Türk Telekom DSL user name and password or with your TekŞifre if you are a Türk Telekom internet subscriber. If, on the other hand, you are not a Türk Telekom internet subscriber, you can sign in with the user name and password provided via your credit card purchase.

Please note that applications such as Tivibu and Türk Telekom Müzik are available with no need to sign in on Türk Telekom WiFi home page. These applications are listed as shortcuts on the right hand side of the home page.

In order to use the applications which can be accessed without signing in on Türk Telekom WiFi hotspots, do I need to subscribe for these services?

Türk Telekom WiFi provides free internet access to the listed services without logging in to Türk Telekom WiFi. In order to use these services, subscription might be needed. Also, installment of some special softwares might be required to use the listed services.Please note that access to the web sites of these services is also free of log-in at Türk Telekom WiFi points. For example, you can reach the Tivibu web site without signing in to Türk Telekom WiFi and carry out the necessary tasks regarding subscription and installment of the required software.

Why should I keep the Türk Telekom WiFi Home Page open?

Türk Telekom WiFi is a time based service. In order to see your used/ remaining minutes or to log out when you are done, this page needs to be kept.

I got connected to Türk Telekom WiFi. However I’ve closed the Home Page. Can I access it again?

If you have closed the home page while still connected to Türk Telekom WiFi service you can open any browser and enter https://giris.ttnetwifi.com/ into the address bar, then you can connect.

The computer is closed when connected to Türk Telekom WiFi without being able to cut the connection on the home page. Will my time cut automatically?

If you have closed the home page while still connected to Türk Telekom WiFi service ,you can open any browser and enter https://giris.ttnetwifi.com/ into the address bar to reaccess.

The computer is turned off without being able to log out on Türk Telekom WiFi home page. What will happen to my Türk Telekom WiFi minutes?

After signing into the Türk Telekom WiFi service, if there is no data transfer for 15 minutes, the data connection is interrupted. In case the PC turns off , due to the fact that there will be no data transfer, the system will automatically disconnect after 15 minutes.

I’ve closed Türk Telekom WiFi home page by mistake when I am still connected to Türk Telekom WiFi. Even if I use the internet, will the system still disconnect after 15 minutes because the home page is closed?

As long as there is data transfer, the service will continue to operate.

When I choose Türk Telekom WiFi on Apple iPad and iPhone under WiFi settings, the Log In page appears before the web browser shows up. When I don’t establish connection and/or cancel by mistake I cannot access this page again, thus internet connection does not resume over WiFi.

Access via iPhone or iPad is established on a different page to the web page. When this page is closed by mistake, or if there is no access to it for any reason, Türk Telekom WiFi looks like it is connected but cannot be used. In order to resume access to the internet over the web browser and to avoid a separate Log In screen coming up, the Auto-Login function for Türk Telekom WiFi should be deactivated. After this change is applied, the log in page will open in a web browser (Safari).

I have a Nokia Cell Phone. Even though its WiFi function works I still receive an error message when I try to connect to Türk Telekom WiFi?

Regarding Nokia Smartphones “Secure Connection Cannot Be Established” errors occur due to certificate incompatibility. Choose Setup > Telephone > Telephone Management > Security > Certificate management > "GlobalSign Root CA" under Authorization Certifications. Under the options for relevant certificate, go to security options. Here change the “Internet Option” to “No”.

On iPad, the Türk Telekom WiFi home page shows up but after entering the user name and the password the page freezes completely and I have to close the web page?

On iPhone or iPad click Setup / Safari / Fill Automatically. And set this option as “Closed”.

What does hotspot mean?

A hotspot is an internet access point where you can benefit from Türk Telekom WiFi service thanks to the cooperation between Türk Telekom and location owners. Türk Telekom WiFi is free of charge at several hotspots including privileged chain markets, such as Kahve Dünyası and Gloria Jeans.

I am not a Türk Telekom internet Subscriber. How will I receive a user name and password to use Türk Telekom WiFi at free hotspots?

When you connect to Türk Telekom WiFi at the hotspot and open any web browser, you will automatically be forwarded to the welcoming page. When you enter your cell phone number on SMS log-in option, you will receive your user name and password on your cell phone via SMS. You don’t get charged for the SMS you receive.

How long is the SMS user name and the password valid at free hotspots?

Once you receive your SMS user name and password on your cell phone, you can use the same information at all free hotspots for 1 year.

Is the password I received via SMS valid only for the location I am in?

No! You can use the username and password sent to your cell phone at all hotspots where Türk Telekom WiFi is free of charge.

The password I have received via SMS shows a “Your Quota is Full” error at the Türk Telekom WiFi hotspot?

The passwords received at free hotspots via SMS are valid only at free hotspots. At the hotspots where charges apply, these passwords will show a “Your Quota is Full” error. Due to the fact that some free and paid hotspots are so close to each other, connection might be established with the paid hotspot instead of the free one. The spot that is connected to is shown on the log in page. It is advised that our users check if the hotspot that they got connected to is a free or a paid one.

I am a Türk Telekom internet Subscriber. Instead of receiving a password via SMS at the free hotspots, if I enter my Türk Telekom internet Info or TekŞifre, will my bonus minutes be affected?

Your bonus minutes are not affected at free hotspots even if you log in with your Türk Telekom internet User Info or TekŞifre.

I logged onto Türk Telekom WiFi, but I got disconnected for some reason. When I try to establish a connection again, “You are connected” page shows up. , When I try to visit some websites, “You are connected” page keeps on showing up at each trial. What should I do?

On some occasions, the connection you established may be pending. When this happens, you might need to log out and log in again.

Can I use Türk Telekom WiFi abroad as well?

Thanks to the roaming agreement between Türk Telekom and worldwide wireless internet operator iPass, you have access to wiresless internet at over 260,000 service points in 100 countries. You can easily use Türk Telekom WiFi abroad at very reasonable prices just with your Türk Telekom internet user name and password. Subscription is free of charge and you don’t get charged until you activate the service. Better yet, you are charged only for the months you use the service. For more information please click here.

Will the broadcast that I will use abroad be seen as Türk Telekom WiFi?

No! iPass compatible service providers’ name (SSID) will be seen on your wireless networks when you use Türk Telekom WiFi abroad.

How can I tell if the hotspot is iPass compatible?

iPass PC Client software can show the iPass-compatible service points by displaying an iPass symbol next to SSIDs.

What is my iPass user name and password?

Your iPass username and password is the same as your Türk Telekom internet username and password. You can learn your Türk Telekom internet username and password by calling 444 1 444 Türk Telekom Customer Service , and subsequently dialing 6 and 2.

Is TekŞifre valid at iPass hotspots?

Türk Telekom Single Password cannot be used with iPass service.

Who can buy the packages?

Türk Telekom subscription doesn’t needed to buy the packages. Everyone can buy the packages.

How many packages can I buy at most?

There is no limit, you can buy as much as you need.

I bought Türk Telekom WiFi Daily 120 Minutes/Türk Telekom WiFi Daily Unlimited package from another hotspot. Can I use it in the airport?

Yes, you can use the package you bought at Türk Telekom WiFi airport hotspot until its due time.

I am a Türk Telekom internet subscriber, can I use my bonus minutes at the airport?

Yes, Türk Telekom internet subscribers can I use their bonus minutes at Türk Telekom WiFi airport hotspots. They don’t have to buy from Airport Packages until they finish their bonus minutes.

Can I use the package I bought from an airport hotspot at other Türk Telekom WiFi hotspot?

Yes, the packages can be used at every Türk Telekom WiFi hotspot until their due time.